Your complete IT department for a predictable monthly cost.
Businesses can have big technology needs, but not always the budget for a full-time IT employee or department. FD Consulting becomes your IT department: managing day-to-day technology, planning ahead for future projects, and responding quickly when something goes wrong. All for a flat monthly cost.
the average cost of a single IT outage for a small business, factoring in lost revenue, recovery, and downtime. One incident can exceed years of managed IT fees.
Three tiers. One team. The right level of support for your business.
Most managed IT providers do not show pricing. We do. Choose the level of protection that fits your business, and know exactly what you are paying before you commit.
Bronze
per user / month
Helpdesk, system inventory, remote management, and OS and application patching. The foundation of managed IT: your systems monitored, maintained, and supported.
Get startedSilver
Best valueper user / month
Everything in Bronze, plus enhanced detection and response on all computers, cybersecurity training, hardware and software audits, and basic security monitoring for critical systems and user activity.
Get startedGold
per user / month
Everything in Bronze and Silver, plus dark web monitoring with alerts, SaaS backups for OneDrive, SharePoint, and Google Drive, automated protection against phishing and zero-day threats, and full cloud detection and response.
Get startedNot sure which tier fits your business? Call (269) 339-3165. The first conversation is free.
Many businesses are still using break-fix IT. Here's why that's costing them.
Break-fix support is the default: you work until something breaks, then you call someone, pay their hourly rate, and they fix it. No monitoring, no prevention, no plan. Break-fix labor averages $100 to $250 per hour, because it is urgent and reactive. And that is before the losses from downtime.
Break-fix: reactive
- You pay every time something breaks, with no predictability
- No one is watching your systems between service calls
- No preventive maintenance; small issues grow quietly
- Premium rates for emergencies and after-hours calls
- No IT strategy; techs fix the problem in front of them
- Security gaps go undetected, with no one responsible for closing them
Managed IT: proactive
- One predictable monthly cost, no surprise invoices
- Continuous monitoring catches issues before they cost you
- Scheduled maintenance keeps systems current and stable
- A helpdesk your team can actually reach
- A partner planning your technology alongside your business
- Documented security practices your insurer can review
What FD Consulting's managed IT services include.
Hardware & software management
End-to-end management of your business's technology.
Network creation & management
Building and maintaining the network your business runs on: reliable, secure, and designed to grow with you.
Cloud & off-site backups
Automated, verified backups stored off-site so your data survives hardware failure, ransomware, or anything else that goes wrong on-site.
Regular scheduled maintenance
Proactive patching, updates, and maintenance on a schedule, catching problems before they create unplanned downtime.
Help desk for your team
A real help desk your employees can actually reach for IT problems and questions.
Hardware & software installation
New device setup, software deployment, and hardware installation handled cleanly, so your team is productive from day one.
Custom technology planning
A plan for your future technology needs, built around where you are and where you plan to go.
Custom security plans
Security protocols built specifically for your business, to minimize risk and satisfy your cyber insurance requirements.
On-site IT services
When remote support is not enough, we come to you.
What happens when you make the switch.
The transition to managed IT takes two to four weeks and is designed to cause zero disruption to your team.
Week 1: we learn your setup
We audit every device, system, and license, identify what needs immediate attention, and set clear expectations.
Weeks 1–2: monitoring begins
Monitoring starts on your most critical systems. Urgent issues are addressed first, with no interruption to operations.
Weeks 2–4: full onboarding
Your team learns how to reach us. We establish your service baseline and confirm backup and security protocols.
Ongoing: your IT runs
Regular check-ins, proactive maintenance on schedule, and a helpdesk without the wait. No surprises, no emergency bills.
A real partner, not a national call center.
Fred Denison has been providing IT support to businesses for over 20 years. He started FD Consulting in 2009. When something goes wrong, you are not opening a ticket with a national call center. You are calling a team that knows your systems, knows your business, and responds accordingly.
- 30+ years of experience with the technology challenges business owners actually face.
- Custom plans built around your business's specific needs, size, and risk profile.
- Long-term partnerships. Many FD Consulting clients have been with us for years.
Common questions about managed IT.
What does managed IT services include?
Helpdesk support, remote monitoring, hardware and software management, network management, cloud and off-site backups, scheduled maintenance, security planning, installation, and on-site services as needed. The exact scope is built around your size, environment, and risk profile.
What's the difference between managed IT and break-fix?
Break-fix is reactive: you call when something breaks, pay an hourly rate ($100 to $250), and there is no monitoring between calls. Managed IT is proactive: your systems are monitored, issues are caught early, and you pay a predictable flat monthly fee. One incident can exceed years of managed IT fees.
How much does managed IT cost per month?
Our tiered pricing starts at $125/user/month (Bronze), $150/user/month (Silver, best value), and $200/user/month (Gold). A free risk assessment will tell you which tier makes sense.
How quickly do you respond when something breaks?
Response commitments are defined in your service agreement and vary by priority. A system-down emergency is treated differently from a routine question. Call us and we will give you specifics for your situation.
Do we still need our own IT person?
Not necessarily, but if you have one, FD Consulting works alongside them rather than replacing them.
What's the difference between managed IT and a virtual CIO?
Managed IT covers the operational layer: day-to-day support, monitoring, maintenance, security, and backups. A virtual CIO covers the strategic layer: roadmap, budgeting, and long-term planning. They complement each other, and many clients use both.
Does managed IT help with cyber insurance?
Yes, sometimes significantly. Carriers increasingly require documented evidence of monitoring, verified backups, active security controls, and incident response. Our managed IT service produces that documentation as a natural output of the work, so you can qualify for better coverage and lower premiums.
Managed IT works best alongside
Virtual CIO Services
Managed IT keeps your technology running. A vCIO decides where it needs to go. Both layers, same team.
Cybersecurity Consulting
A security assessment identifies your gaps. Managed IT closes them, and keeps them closed through monitoring and patching.
Disaster Recovery Planning
Managed IT includes verified backups. A DR/BC plan documents exactly what happens if those backups ever need to be used.
Ready to stop reacting and start planning?
Get a free risk assessment. We will look at your current setup, identify what is at risk, and show you which tier makes sense for your business. No commitment required.